4-Step Hotline Complaint Procedure

Before you begin: Before filing a complaint, please review the 4 categories below to ensure a Hotline Complaint is the appropriate process to resolve your issue.

1	If you have already filed a complaint with another office/agency concerning your issue and the investigation is ongoing, continue to pursue your complaint with that office until the investigation is completed. We will not duplicate a complaint that has already been initiated and is being addressed with another office/agency.
2	If you have already contacted a member of Congress concerning your issue, continue to pursue your complaint with your congressman until completed as we will not duplicate the process you have already initiated by contacting a member of Congress.
3	If you need assistance with correcting your official military personnel record and you are no longer on active duty, the appropriate agency to address your request is the Board for Correction of Naval Records (BCNR).
4	If you are requesting assistance with dependent/former dependent financial support, a Navy Legal Service Offices can provide guidance and answers regarding non-support of military dependents. If you have evidence that a Navy military member is receiving BAH for longer than 2 months and has failed to provide support, contact the local IG.

If none of the above apply to you, review the following 4-Step Hotline Complaint Procedure to determine if you should file a complaint:

Step 1	Review the Guidance provided and determine the best method to address your issue.
Step 2	Review the Frequently Asked Questions (FAQS) so that you will know what to expect when you file a hotline complaint and what matters are appropriate for an Inspector General (IG).
Step 3	Prepare your complaint for submission to an IG.
Step 4	File a complaint with an IG.

Commander, Naval Surface Forces, U.S. Pacific Fleet, 2841 Rendova Rd. San Diego, CA 92155-5490

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Email: Public Affairs Officer | Webmaster

This is an official U.S. Navy website	U.S. Pacific Fleet 2841 Rendova Rd San Diego, CA 92155-5490 Email: Public Affairs Officer Webmaster