USS Sterett (DDG 104)
Navy Family Ombudsmen are a critical communication link between the Commanding Officer and family members. They must be the spouse of an active duty or Reserve member of the command. Once appointed as the command Ombudsman, the volunteer receives standardized Ombudsman Basic Training (OBT). OBT provides the basic knowledge and tools necessary to be an effective representative of the command and an advocate for family members.
The Ombudsman represents and reports to the Commanding Officer who maintains ownership of the command Ombudsman program. Ombudsmen are primarily Information and Referral Specialists who help command family members gain the assistance they need to succeed as part of the extended Navy family. This is especially critical for deploying commands. Although Ombudsmen are not paid for their services, authorized expenses, such as mileage, childcare, and office supplies, can be reimbursed when approved by the Commanding Officer. The most significant value to the Ombudsman is the satisfaction of helping other command family members. Also, the skills and experience gained benefits the volunteers throughout their lives.
Contact Our Ombudsman:
Mrs. Sylwia Stetz 619-709-2251
Mrs. Ashley Sullivan 619-709-2468
Careline: 1-877-275-0332 or (619) 556-0817
1. What is an Ombudsman?
Every Command has an Ombudsman who is a spouse of a sailor at the Command. The Ombudsman serves as the liaison between the command and the families. The Ombudsman is the point of contact for the families. He or she can assist families with navigating through Navy life through resources and information.
2. How can an Ombudsman help me?
Navy Family Ombudsmen are key resources for family members, particularly during deployments. Ombudsmen maintain current resource files with information on military and civilian community agencies that can help families solve a variety of problems, and successfully meet the challenges they face before, during, and after deployments. In addition to providing referral information, Ombudsmen can facilitate communication between the Command and family members. Ombudsmen may publish or contribute to command newsletters or maintain care lines, which have recorded messages with information for command families that can be accessed 24 hours a day. Ombudsmen can also assist families in contacting the Command for a variety of reasons.
3. What is the role of the COMNAVSURFPAC Force Ombudsman?
The Force Ombudsman provides oversight and guidance for all the Surface Ship's Ombudsmen in the Pacific Fleet Area of Responsibility. You can contact the Surface Forces Ombudsman at (619) 301-6983 or send an email to firstname.lastname@example.org
4. What is an IA assignment or tour?
An IA is an Individual Augmentee. A Sailor may receive orders to go IA and this means that he or she will deploy as an Individual, not with their command. Sometimes an IA will deploy and be stationed with another branch of the Military. http://www.ia.navy.mil/
5. What is NFAAS?
Navy Family Accountability and Assessment System. This is how the Navy will track your family and assess your needs during an emergency. https://www.navyfamily.navy.mil
6. How can I find out more about medical, dental or Navy family resources?
Contact your Command Ombudsman. He or she will guide you to your resources.
FPO AP 96678-1310